Refund and Cancellation Policy

Last updated: administrator-managed.

Before work begins

Orders in "Awaiting Payment" status can be cancelled at any time with no charge, since no payment has been confirmed.

After a deposit or payment is recorded

Once a manual payment has been confirmed against your order and work has begun, refund eligibility depends on the stage of the project and the specific package or custom quote agreed upon. Contact support to discuss your order — we review cancellation requests case by case and will always tell you clearly what has been delivered, what remains outstanding, and what (if anything) is refundable.

Custom-quote projects

Because custom projects are scoped individually through our "Build With Us" flow, refund terms for a custom project are confirmed in writing before an order is created from an accepted inquiry.

Care and support plans

Recurring care/support plans can be cancelled before the next billing period; we do not currently process automated recurring billing, so cancellation simply means we won't invoice you for the next period.

How to request a refund or cancellation

Contact support from your dashboard or via our Contact page with your order number.